FAQ

We are an online shop, all our products are available on the website.

Certain jewellery pieces can be reproduced in accordance with your requirements, while other pieces cannot be customized. Please get in touch for more information on your design requirements and we will do our best to help you.

With the aim of creating a unique jewellery collection that stands out from the rest, we source from several different manufacturers within Asia.

The best advice for keeping the beauty of artificial jewellery is to keep it clean and dry. Exposing fashion jewellery to any type of beauty products, oils or water are accelerators of tarnishing. So make sure to always remove your jewellery before applying cream, perfume, or when you wash your hands.

If you require more information on a product, for example, product dimensions or further pictures please get in touch at AccessoriesbyKAM@gmail.com

Payment information is processed securely. All transactions take place via secure connections, protected with the latest industry-standard security protocols.

All orders will be dispatched within 1-2 working days of placing the order until specified individually. Please note not all items can be re-stocked due to our manufacturer’s productions cycles. If an item is not in stock and there has been a glitch on the website stock control or there will be any other delay, we will notify you in the first instance.

Buyer covers the postage cost unless in a promotion activity offers free delivery where this is clearly stated. Postage cost is non-refundable. All items are posted via Hermes parcel or Royalmail as Standard Shipping (Signed for). The website will automatically calculate your delivery costs at check-out. Currently, orders through the website are only posted to the mainland UK, but should you wish to order an item internationally, please feel free to get in touch so we can assess your order individually. We accept no liability for when Hermes parcel fails to deliver but will do our utmost to trace all parcels we send.

Please do not accept any parcels which have either been opened or damaged during transit. Please contact us and make us aware as we cannot be liable for any orders that you have accepted which are damaged upon arrival.

Jewellery is bought “as seen” online through pictures/videos. If you have any doubts, we encourage you to ask for details and additional information about the product before placing an order. We regret that for hygiene reasons we are unable to offer a refund or exchange on any jewellery, be it full price or sale products. If your item arrives faulty then this needs to be reported via email to AccessoriesbyKAM@gmail.com with pictures of the faults within 48hrs of receipt of the item. In the event of a refund, it will be dealt with on a case-by-case basis based on the circumstances. For any items posted back for a possible refund, the customer will pay for the refund postage, which is non-refundable, and it is advised to do this with a tracking number as we are not responsible for any items lost in the post. ​

Should you have any questions please contact us using the contact form on the website under “Contact Us” or directly on email: AccessoriesbyKAM@gmail.com and we will do our best to assist you.

As mentioned in the previous section it is important to take care of your jewellery. To maintain the beauty of your items please remove items before spraying chemicals such as perfume and hair sprays and remove them while exercising, swimming and showering. It is recommended that your jewellery should avoid contact with harsh chemicals perfumes, lotions, or hair products, as these may damage the layer of metal plating and cause discoloration. Each person's oils make metal react differently, if discoloration occurs it may be due to a skin-metal oil reaction. In this case, it is not our responsibility to refund or exchange your item. We are not responsible for the maintenance of your jewellery.