SHIPPING & RETURNS

Shipping Policy

Buyer covers the postage cost unless in a promotion activity offers free delivery where this is clearly stated.

Postage cost is non-refundable.

All items are posted via Hermes parcel or Royalmail as Standard Shipping (Signed for). The website will automatically calculate your delivery costs at check-out.

Currently, orders through the website are only posted to the mainland UK, but should you wish to order an item internationally, please feel free to get in touch so we can assess your order individually. We accept no liability for when Hermes parcel fails to deliver but will do our utmost to trace all parcels we send.

Return & Exchange Policy

Jewellery is bought “as seen” online through pictures/videos. If you have any doubts, we encourage you to ask for details and additional information about the product before placing an order.

We regret that for hygiene reasons we are unable to offer a refund or exchange on any jewellery, be it full price or sale products.

If your item arrives faulty then this needs to be reported via email to AccessoriesbyKAM@gmail.com with pictures of the faults within 48hrs of receipt of the item. In the event of a refund, it will be dealt with on a case-by-case basis based on the circumstances.

 

For any items posted back for a possible refund, the customer will pay for the refund postage, which is non-refundable, and it is advised to do this with a tracking number as we are not responsible for any items lost in the post.